Refund Policy
Last updated: October 2026
This policy explains when refunds are available for services purchased on WorkNest Hub.
Before fulfillment
If a payment succeeds but the service cannot be provisioned, you are eligible for a full refund of that order, or you may choose to keep the order open while we retry fulfillment.
After fulfillment
Because digital services are provisioned immediately and consumed as delivered, completed orders are generally non-refundable. Exceptions may be considered where a service was defective or not as described, assessed case by case.
How refunds are paid
Refunds are returned through the original payment method where the payment provider supports it. Cryptocurrency refunds follow the provider's documented procedures and may be affected by network fees. Refund timing depends on the payment provider.
Requesting a refund
Open a support ticket with your order reference. Approved refunds are processed after review, and you will be notified of the outcome.